FAQ's

General Questions

1. What products do you sell?
We offer high-grade leather bags and related accessories through our online store. Our main collections are:

  • Men’s & Women’s Leather Bags

  • Backpacks & Travel Duffels

  • Crossbody Bags, Totes, and Wallets

2. Where do you ship?

We currently ship within the United States only. We do not currently offer international shipping.

 

3. Do you offer free shipping?

Yes. We offer Free Shipping on all orders across the United States. There are no additional standard shipping charges added at checkout.

 

4. Which shipping carrier do you use?
We use FedEx for shipping orders safely within the US.

 

5. How long does delivery take?

  • Our standard order processing and handling time is 1–2 business days.

  • After processing, the estimated FedEx transit time is 2–5 business days.

  • The estimated total delivery time is approximately 3–7 business days.

  • Note: These are estimated delivery times and are not guaranteed delivery dates. Delays may occur due to carrier operations, weather, holidays, transportation issues, or other circumstances outside our direct control.

6. What is your order cut-off time?
Our order cut-off time is 5:00 PM (EST-5), Monday through Friday. Orders placed after 5:00 PM or on non-business days will generally be treated as received on the next business day for processing purposes.

 

7. Will I receive tracking information?
Yes. When tracking information is available, it will be provided so you can follow the progress of your shipment. Please allow a short time for tracking information to become active after the package has been handed over to FedEx.

 

8. What should I do if my package is late or delayed?
If your package has not arrived within the expected delivery timeframe, contact us at support@tekcentricgloballlc.shop with your order information. We will review the available tracking information and assist you based on the shipment status. A delayed package does not automatically mean that it is lost; in some situations, additional time may be required for FedEx to complete delivery.

 

Orders & Cancellations

1. Can I cancel my order?
Yes. You may request an order cancellation within 1 day of placing the order. Please contact us as soon as possible at support@tekcentricgloballlc.shop and provide your order number. Cancellation is not guaranteed if the order has already entered processing, been prepared for shipment, or has already been shipped.

 

2. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you notice an error in your shipping address. We will make reasonable efforts to assist, but an address change cannot be guaranteed once an order has entered processing or has been shipped.

 

3. What happens if I provide an incorrect shipping address?
Customers are responsible for providing accurate and complete shipping information. If an order cannot be delivered because an incorrect or incomplete address was provided, we cannot guarantee that the carrier will be able to correct the address or successfully deliver the package.

 

Returns & Refund

1. Do you accept returns?
Yes. We accept eligible returns within 30 days from the date the order was delivered. Returns may be accepted for both defective and non-defective products, subject to our Returns & Refund Policy.

 

2. Where should returns be sent?
All approved returns must be shipped back to our official facility:
Tek Centric Global LLC Returns Department, 971 US HIGHWAY 202N, STE N, BRANCHBURG, NEW JERSEY 08876, United States.

 

3. Do I need to contact you before returning an item?
Yes. Please contact us before sending any product back. Our support team will review your request and provide the appropriate return instructions and label details.

 

4. What if I receive a damaged or defective product?
If your product arrives damaged or you believe it has a defect, please contact us with:

  • Your order number

  • A description of the issue

  • Clear photographs showing the damage or defect
    Please do not repair, alter, or modify the product before contacting us. We will review the information and determine the appropriate resolution.

5. What if you send me the wrong product?
If you receive a product that is different from the product you ordered, contact us with your order number and clear photographs of the product and packaging. If our review confirms that the wrong product was sent, Tek Centric Global LLC will cover the return-label cost.

 

6. Do you accept returns if the product is not defective?
Yes. Eligible non-defective returns may be accepted within the 30-day return window. For these returns, the customer is responsible for the return-label or return shipping cost. The returned product must meet original condition requirements (unused with tags).

 

7. Do you offer direct exchanges?
No. Direct exchanges are not accepted. If you want a different product, you may return the eligible original product and place a new order on our website after the return is processed.

 

8. Do you charge a restocking fee?
No. Our restocking fee is $0 for eligible returns. For eligible non-defective returns, the customer is responsible for the return-label or return shipping cost.

 

9. How long does a refund take?
Once the returned product is received and approved at our New Jersey facility, the refund is processed within 10 business days. The time required for the refund to appear in your account depends on your financial institution.

 

10. Where will my refund be sent?
Approved refunds are issued strictly to the original payment method used for the purchase.

 

11. What should I do if my refund is late?
If your return has been approved and you have not received your refund after the stated processing period, contact us at support@tekcentricgloballlc.shop with your order number and relevant return information.

 

Payment Questions

1. What payment methods do you accept?
We currently accept Visa, Discover, American Express, and Mastercard. Payment icons are available in our website footer.

 

2. Is my payment information secure?
Payment transactions are processed through the available secure checkout system. We do not ask customers to send passwords or sensitive payment credentials by email or chat.

 

3. What if my payment was processed but I did not receive an order confirmation?
If you believe your payment was completed but your order was not successfully placed, contact us at support@tekcentricgloballlc.shop with the relevant order or payment information so our team can assist you.

 

Privacy & Customer Information

1. What information do you collect?
Depending on how you use our website, we may collect information such as your name, email address, phone number, shipping information, order details, payment transaction records, and technical browsing information using cookies.

 

2. How is my information used?
Information is used to process and fulfill orders, arrange FedEx shipping, provide customer support, process returns, maintain website security, and comply with legal requirements.

 

3. Do you sell customer information?
We do not sell or rent customers’ personal information. Information is only shared with essential service providers when necessary to operate our business, such as payment processors and shipping carriers.

 

Customer Support

How can I contact Tek Centric Global LLC?
You can reach us through the following contact channels

 

What information should I provide when contacting support?
For order-related questions, please provide your order number and a clear description of your issue. For damaged or incorrect products, please attach clear photographs.