At Tek Centric Global LLC, we want customers to have a clear understanding of our return and refund process before placing an order. We accept returns for both defective and non-defective products, subject to the conditions described below. Please review this policy carefully before requesting a return.

Return Window

• We accept eligible returns within 30 days of the date the order was delivered.

• To be eligible for a return, the customer must contact us within the 30-day return period and provide the required order information and, when applicable, clear photographs showing the condition or issue with the product.

• Returns requested after the 30-day period will not be accepted.

Returns for Defective, Damaged, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible. When contacting us, you must provide:

• Your order number

• A clear description of the issue

• Clear photographs of the product and packaging

• Clear photographs showing the damage, defect, or incorrect item

We will review the information and inspect the circumstances of the return request before determining the appropriate resolution. If our review confirms that the wrong product was sent or the product arrived damaged or defective due to our error or carrier handling, we will provide a prepaid return label and Tek Centric Global LLC will cover the return-label cost.

Product Condition and Return Review

All returned products are subject to inspection after they are received at our facility. For products reported as defective or damaged, we will compare the returned product with the information and photographs provided with the return request. If a customer reports an issue but the product is returned in a condition that does not match the reported issue, the return may be reviewed further before a refund is issued. This review process helps us maintain a fair and transparent return procedure for all customers.

Non-Defective Returns

We also accept eligible returns for products that are not defective (such as a change of mind), subject to the 30-day return window and the conditions of this policy. For a non-defective return, the customer is responsible for the return shipping/return-label cost. The product must be returned in an appropriate, unused condition suitable for resale. Products that have been significantly used, altered, damaged after delivery, or returned in a condition that does not meet our return requirements will not qualify for a refund.

Return Shipping Responsibility

The responsibility for the return shipping cost depends on the reason for the return:

• If the return is due to our mistake: If we sent the wrong product, or the product arrived damaged or defective and our review confirms the issue, Tek Centric Global LLC will cover the return-label cost.

• If the return is for another reason: For eligible non-defective returns (such as change of mind), the customer is responsible for the return-label and return shipping cost.

Return Authorization

• Please contact us before sending any product back.

• Do not send a return to our business address without first receiving proper return instructions from our support team. This ensures we can properly identify your order and handle the return smoothly.

Direct Exchanges

• Direct exchanges are not accepted.

• If you want a different product, you may return the eligible original product according to this policy and, after the return is processed and refunded, place a new order for the desired product on our website.

Restocking Fee

• Restocking fee: $0

• We do not charge a restocking fee for eligible returns. However, for non-defective returns, the customer remains responsible for the applicable return shipping/return-label cost.

Refund Process

• Once your returned product is received and inspected at our New Jersey facility, it will be reviewed to determine whether it meets our return requirements.

• If approved, the refund will be processed back to the original payment method used for the purchase.

• Our standard refund processing window takes 10 business days (up to 10 business days during peak periods) after the returned product has been received and approved.

• The time required for the refund to reflect in your account may depend on your payment provider or financial institution.

Late or Delayed Refund

If your return has been approved and you have not received your refund after the stated refund processing period, please contact us at support@tekcentricgloballlc.shop. Please include your order number and relevant return information so we can review the status of your refund with our processing system.

Items That Do Not Meet Return Requirements

A return may be declined if, after review, the product does not meet the applicable return conditions. Examples include:

• The return is requested after the 30-day return period.

• The product was significantly used, altered, or damaged after delivery due to customer handling.

• Required information or photographs were not provided when requested.

• The returned item is not the product associated with the order.

Damaged or Defective Product: Important Notice

If your product arrives damaged or you believe it has a defect, please do not attempt to repair, alter, or modify the product before contacting us. Take clear photographs of the product and the issue and email us at support@tekcentricgloballlc.shop. If the product is returned after you have altered or repaired it without our authorization, the condition of the product may affect your eligibility for a refund.